Privacy policy
Mielec Solutions Ltd, trading as Spine Cushion, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect the following personal data when you use our website or purchase a product:
- Name, email, phone number
- Billing and shipping address
- Payment details (processed securely by third-party providers like Shopify and Stripe)
- Order history and communication
- Technical data such as IP address, browser type, and usage statistics
2. How We Use Your Information
We use your information to:
- Process and deliver your order
- Communicate with you about your purchase
- Improve our website and service
- Send occasional marketing emails (if you opt in)
3. Legal Basis for Processing
We rely on the following lawful bases to collect and use your data:
- Contract: to fulfil orders and provide customer service
- Consent: for email marketing and optional communications
- Legitimate interest: to maintain a secure and functional website
4. Marketing and Cookies
You may receive occasional marketing emails from us if you opt in. You can unsubscribe at any time using the link in the email.
We use cookies for site functionality and analytics. You can manage your cookie settings in your browser.
5. Data Sharing
We do not sell or rent your personal information. We may share it with trusted service providers (e.g., payment and delivery services) strictly to fulfil your orders and operate our website.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Lodge a complaint with the Information Commissioner's Office (ICO)
7. Data Security & Retention
We use technical and organizational measures to protect your data. We retain your data only as long as necessary for order fulfilment and legal compliance.
8. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, contact us at:
📧 Email: orders@spinecushion.com
🏢 Company: Mielec Solutions Ltd
📍 Address: 24 Hambridge Road, Newbury, ENG, RG14 5TA, UK