Terms of service

1. Overview

Welcome to Spine Cushion! The terms “we”, “us” and “our” refer to Mielec Solutions Ltd, operating under the brand name Spine Cushion. Spine Cushion operates this website (spinecushion.com) and provides you with all related services, tools, and products. By accessing or purchasing from our website, you agree to the following Terms of Service and our Privacy Policy.

2. Products

We sell non-medical wellness products such as the Spine Cushion, designed to support better posture and sitting comfort. Our products are not medical devices and are not intended to diagnose, treat, or cure any health condition.

3. Orders and Payments

All prices are listed in GBP. We accept secure payments via Stripe, PayPal, Apple Pay, and Google Pay. Orders are not confirmed until payment is received and processed.

4. Shipping and Delivery

We currently ship within the UK. Orders are typically processed within 1–2 business days and shipped via tracked delivery. Delivery timelines are estimates and may vary. Risk of loss transfers to the buyer once the parcel is handed over to the courier.

5. Returns and Refunds

We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. For return requests, please email contact@spinecushion.com.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Mielec Solutions Ltd and may not be used or reproduced without prior written consent.

7. Limitation of Liability

Our products are sold as wellness accessories. We are not liable for any injury, loss, or damage resulting from improper use. Use of the product is at your own risk and discretion.

8. Privacy Policy

Your use of this website is also governed by our Privacy Policy. We collect and process personal data as necessary to complete your order, deliver service, and comply with regulations. By placing an order, you agree to our data practices as outlined in our Privacy Policy.

9. Changes to These Terms

We reserve the right to update or change these Terms at any time without prior notice. Changes will be posted on this page. Your continued use of the website constitutes your agreement to the updated Terms.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Email: orders@spinecushion.com
Company: Mielec Solutions Ltd
Registered in the United Kingdom